The Customer Advantage Workshop Series
Taking customer service past nodding and smiling
Secure your spot by booking online or calling on 0354806114
How to have the best customer service 
We have all probably observed that there are some people who seem to be able to persuade and influence others with an ease and grace which is almost uncanny. And as a professional, leadership and managing are essentially about achieving results through others. The most likely and effective way of doing this is through the ability to influence people. All of us persuade and influence others on a daily basis whether we are aware of it or not. We influence and persuade others towards acceptance of our thoughts and ideas, towards buying our products and services and even towards saying hello! So you want to ‘know how’ to increase your sales, have fantastic customer service staff and get what you want out of life? Then this is for you. Wednesday 1st June.
What is customer service really about?
Is it just a fluffy thing, do you just roll the dice and see? Or are you serious about customer service? Learn how to get customers saying wow when they leave your place of work or business. Program available in house.
What do Customers want? 
2 hour duration
In today’s world we need to understand what customers want and how to give it to them and not let them go to the competitor down the street or onto the internet (Unless it’s your site!!!) Learn the techniques for getting fantastic customer service in yourself and staff. You can learn what customers really want and how to give it to them. 1300 557328
Are you #1 in Customer Service? 
3 hour duration
Is getting customers to be your number one sales staff member the right way to go? Why have raving fans? Who drives customer service in your work and why?
Learn how to get an excellent customer service culture in your business/work. Get the tools needed to kick start the next generation of customer service stars. Action packed workshop and full of handy hints and tips. 1300 557328
Thankyou Daniel. It is always good to revise this topic. Your presentation was informative, refreshing and reassuring - Barb
Great presentation, enjoyed it - Emmalee
I found the presentation to be very precise, easy to understand and involved the group well - David
Great update and lots of fun - Ruth
It was a good program, throughly enjoyed it - Rachael
Your facilitators throughout the series include
Daniel Mackrell
CEO of Local Employment and Training Services
Director of NewWorkNow
Founder of The Centre for Coffee Excellence
Matt Jenkins
Head Guru @ Small Business Guru
Owner of Cool Change
Greg Gandrabur
Director of NewWorkNow
Inspiring facilitator and passionate about sharing his vision, and belief in the unlimited potential of each individual
Secure your spot by booking online or calling on 0354806114